This document outlines the Terms and Conditions that you need to be aware of when using this Website or engaging with Vida Verde Health. Please take a moment to read and understand these terms, as they govern our relationship and outline what you can expect from us.

By visiting our Website, using our services, or making purchases from us, you confirm that you are at least 18 years old and agree to abide by these Terms and Conditions. If you do not agree, please refrain from using this Website or our services.

Please note that these Terms and Conditions may be updated or modified from time to time, and it is your responsibility to check back periodically for any changes.

In cases where specific terms of service are provided to you in relation to our services, and there is a discrepancy between these Terms and Conditions and the specific terms of service, the specific terms of service will take precedence.

All products and services advertised on this Website are offered in compliance with Australian Consumer Law.

Content Disclaimer

This Website and our associated social media accounts may contain blog posts, articles, recipes, resources, e-books, and courses related to nutrition, health, and wellness. This information is provided for informational purposes only, with the aim of educating and empowering you to take control of your own health and well-being.

Content Policy

We take great care to provide valuable information, but we cannot be held responsible for how you use that information. Please be aware that the generalized health advice we offer is not a substitute for personalized advice provided during a dietetic consultation, tailored to your individual circumstances.

A professional relationship is not established by visiting our Website unless you explicitly choose to work with us by purchasing our services or products. Any testimonials or results displayed on this Website are based on our experience and those of our previous clients and should not be considered guarantees that anyone else will achieve the same results.

While we make every reasonable effort to ensure that the information provided is accurate, relevant, and up to date, we cannot guarantee accuracy and disclaim any legal liability for inaccuracies, incompleteness, or errors. If you come across anything that appears problematic, please inform us.

We reserve the right to modify the content on this Website at any time, including altering or deleting it without prior notice.

We strive to maintain the Website's availability and smooth operation, but we cannot be held responsible for temporary unavailability due to technical issues beyond our control. We reserve the right to delete any comments on our Website or social media accounts that are considered rude, offensive, or unacceptable.

Visitor Responsibilities

While we have invested a substantial amount of time and energy into creating content that generally applies to many people, you are expected to use your common sense and take responsibility for your own health, safety, and well-being when using this Website.

Always consult with a healthcare professional before making significant changes to your lifestyle and diet, especially if you have known allergies, food intolerances, or specific medical conditions. The content on this Website is created and published for informational purposes only and should not be relied upon as health or personal advice, especially if you have a diagnosed medical condition. Consult with your dietitian or other qualified health professional regarding any health-related questions you may have. If you seek more personalized advice based on your specific circumstances, we welcome you to book a consultation with us.

Downloads

This Website may offer both paid and free downloads, aimed at increasing access to nutrition knowledge and empowering you to make healthier choices. While we make every effort to ensure these downloads are safe and hassle-free, we are not responsible for any viruses or other damage that may occur when downloading material from this site. We recommend taking precautions and ensuring you have adequate protection against viruses and other malicious attacks. If you encounter issues with downloading our PDFs or if your download link expires, please email us at info@vidaverdehealth.com so we can resolve the issue.

External Links

This Website may contain external links for your convenience, but you visit these external websites at your own risk. We disclaim any responsibility for the content of these external websites.

Disclaimer for Services

Vida Verde Health offers various ways to work with us, which may be available for purchase or booking through our Website. The terms and conditions outlined in this document apply to all our services and products unless alternative terms are explicitly provided to you.

Our services are designed to provide health and wellness advice, with the intent of educating and empowering you with the knowledge needed to take control of your health. These services and products encompass a range of options, including eBooks, free resources, nutrition and blood test analysis packages, and one-on-one dietetic consultations for personalized advice and support.

Why Work With Kate Freeman

Kate Freeman holds a Bachelor of Health Science in Nutrition and Exercise Science and a Masters In Dietetics. She is a member of Dietitians Australia (DA), Australia's peak body for dietetic professions, with uniform registration requirements. DA ensures quality assurance and public safety by maintaining the highest qualifications and ethical standards among dietitians. Kate attends monthly dietetic seminars and workshops and is continuously applying herself to further study and education.

Your Responsibility

Our dietetic services are intended for individuals interested in improving their health and who are motivated to make changes to their lifestyle and diet. To get the most out of the sessions, it is essential to be fully committed to the process. This means completing intake forms to the best of your ability, participating in tests, obtaining results promptly, and maintaining your commitment to review consultations. Achieving your desired results requires prioritizing your health financially and on a day-to-day basis.

We work with you to make small, incremental, and sustainable changes to their diet and lifestyle. The pace of this process can be adjusted according to your preferences. However, if you are not ready for change or have significant emotional challenges that affect your ability to make changes, we are willing to help you recognize and accept where you are and may recommend another practitioner to assist you.

To benefit fully from your sessions, it is essential to be open and honest, particularly regarding any changes to your health status, such as pregnancy or new medications. Do not discontinue any medical treatment or self-medicate without consulting your doctor. Our treatment plans are tailored uniquely to you and your health goals, and any prescribed products are for your use only. Sharing prescribed products with others is not allowed.

We encourage all individuals to seek advice from a qualified health professional before self-prescribing to ensure safety and efficacy.

Expected Results

Please be aware that dietetic care is not a quick fix and requires a long-term commitment to your health to achieve the results you desire. Multiple sessions are often necessary, and we do not possess a "magic pill" to solve all health concerns instantly. We are here to safely support and guide you throughout your health journey.

Allergies

You are responsible for notifying us in case of any allergies, intolerances, or reactions you have experienced prior to your initial consultation. If you experience an unexpected allergic reaction to a product we have prescribed, please notify us as soon as possible. If you experience life-threatening symptoms, such as anaphylaxis, you must call 000 immediately.

Limitation of Liability

We take our obligations under Australian Consumer Law seriously and will make every effort to address any issues that may arise. However, even in the case of a major problem, our liability is strictly limited to:

1. Replacing the goods or providing the services again; or

2. If we are unable to do so within a reasonable time, we will pay the cost of having the relevant goods or services supplied to you again.

If you believe there is any problem with the purchase of our services, please let us know within 7 days. We are eager to understand and address your concerns, striving to find a mutually acceptable solution.

While we make every reasonable effort to ensure that this website and our services meet the highest standards of best practice, in cases where something goes wrong that is not a direct result of our negligence, misrepresentation, or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any loss or damage arising from or related to our website, any products or services purchased through it, or any material posted on it, regardless of whether such damages were foreseen and regardless of the nature of the claim.

You bear full responsibility for implementing any suggestions we may make while providing our services. You understand that our advice is limited to providing you with options for your consideration and that you are solely responsible for any actions you choose to take. Always consult your own values and vision, conduct your own research, and seek advice from appropriately qualified professionals before making significant decisions or implementing major changes. You agree to indemnify us against all consequences arising directly or indirectly from your choices.

You expressly agree that if this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to us for our services.

Intellectual Property

The contents of this website, including all e-books and courses, are protected by copyright. No portion of this website, e-books, or courses may be copied or replicated in any form without the written consent of Kate Freeman. This website is for personal and non-commercial use only. All content may not be sold or copied without written permission. You are welcome to share any content on social media as long as it is linked back to this site or the Vida Verde Health Facebook and Instagram page.

Payment Terms

Forms of Payment

All payments made through this website are processed through official payment channels. Payments for consultations are processed through Stripe or Square when booked online. The option to pay via bank transfer for review consultations is available. Direct bank transfer payments for invoices are preferred to avoid fees. We do not have access to your account details. Any financial information you enter is stored under the payment channels’ security policy.

Payment Policy

All payments must be made in full before your scheduled appointment to secure your booking. An invoice will be emailed to you before your session, which can be paid via card or bank transfer (details provided on the invoice). Payments not made before the scheduled appointment will incur a $5 late fee for each day after your appointment that payment is not made. If payment is not received within 90 days, you agree to pay all costs, including debt collection agency fees and solicitor's costs, incurred while seeking to recover any outstanding payments, whether or not legal proceedings are initiated in relation to the debt. Further appointments will not be scheduled if full payment has not been received for the previous consultation. You also understand and agree that your deposit will be retained as a credit to secure your appointment and is non-refundable if the booking is canceled or rescheduled within the 48-hour cancellation window.

Payment Plans

Payment plans are offered for your convenience to spread your payment out over time. You remain committed to paying the entire amount, even if you change your mind about completing additional sessions, as you have had access to our intellectual property. It is your responsibility to ensure you have sufficient funds to make payment installments on time. If a payment is overdue by more than 72 hours, access to booking appointments will be suspended until your payments are up to date. If your payment is more than 7 days overdue and you have not contacted us to make alternative arrangements, the payment plan will be canceled. An invoice for the entire remaining amount will be sent to you, and our standard payment terms will apply to that invoice.

Nutrition Packages

Payments for the package are due before your initial consultation. The follow-up reviews must be scheduled within 12 months of your initial consultation. If you reschedule your appointment and do not rebook within 12 months, your consultation will no longer be valid, and you will need to rebook an Extended Review Consultation. Your health and needs significantly change within a 12-month period, and regular appointments, especially in the initial stages of treatment, are essential for monitoring your progress and ensuring safety. Beyond the 12-month mark, a more in-depth review of your health will be required, necessitating a longer consultation time - refer to the Extended Consultation for details.

Appointment Policies

Online Appointments

All Telehealth appointments are conducted online using the Zoom online meeting platform OR via phone call. You can download Zoom here. If you require assistance installing Zoom, please contact us at klfreeeman@gmail.com. A link to your Zoom meeting will be emailed to you in your appointment reminder email. Please click the link at the time of your appointment. If you are early to the appointment, you will be directed to the waiting room. Once it is time for your appointment to begin, you will be directed to our meeting room where we will commence the consultation. Please ensure you are in a private and quiet space free from distractions and have a strong Wi-Fi connection.

Appointment Cancellation & Rescheduling Policy

We maintain a strict cancellation policy. Cancellation of a consultation, workshop, or event requires 48 hours' notice. Cancellations or failure to attend received within 48 hours of the scheduled consultation or event will incur 100% of the total fee. Any payments made prior to the session will not be refunded if rescheduling or cancellation occurs within 48 hours. If you are unable to attend your appointment, please contact us as soon as possible. If unforeseen circumstances arise, and we are unable to proceed with the appointment, a full refund or rescheduling will be offered, and you will be notified promptly. This policy is in place to maintain consistency in the booking process. As we highly value your time, we appreciate mutual respect for our time and the time of other clients. If you would like to discuss or dispute a cancellation, please contact us at klfreeeman@gmail.com.

Failure To Attend Consultation

If you fail to attend a consultation without notice, we will make every effort to contact you via phone call, text message, and email at the time of your scheduled appointment. If you fail to attend your appointment 15 minutes after the scheduled time, the session will be forfeited, and no refund will be provided. You will be offered the opportunity to reschedule your appointment with payment required at the time of booking to secure your appointment.

Intake Forms

An intake form will need to be completed at the time of booking. We kindly request that you complete the form no later than 48 hours before the scheduled consultation. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This may result in a loss of consultation time, and the full consultation fee will still be charged. Further consultations may be required to gather any information missed. Providing us with accurate and complete information about your health, including any diagnosed medical conditions, medications or supplements, and known allergies and intolerances, is crucial for your safety during treatment and to check for potential interactions with any herbs or nutrients we may prescribe.

Email Policy

Contact can be made through email or the Power Diary client portal only. Please keep in mind that we cannot provide treatment advice via email, and you may be advised to either wait until your next appointment or reschedule your appointment if your query is more urgent. In cases of emergency when immediate help or counsel is needed, please contact appropriate services such as Emergency (000) or Lifeline (131 411).

Referral Program

Know someone who would benefit from a consultation at Vida Verde Health? Share code BESTIES for 10% off our Nutrition Packages! This voucher is valid anytime, and all they need to do is enter the discount code at the time of booking. If they mention your name in their New Client Health Questionnaire you will also receive 10% off your next appointment. Only one voucher is valid per consultation. If you provide multiple referrals, the voucher will be added to your next consultation.

External Referrals

As a dietetic practice, we are dedicated to enhancing your lifestyle, health, and well-being. However, there are times when the services you need for healing are outside of our scope of practice. In these cases, we will refer you to a suitable practitioner, such as a GP, counselor, psychologist, massage therapist, physiotherapist, or osteopath.

Refund Policy

Nutrition Packages

A full refund of 50% will be given for the New Client Wellness Plan Package if you change your mind about booking an appointment. If cancellation occurs within 48 hours of the initial consultation, no refunds will be issued. Appointments made directly through Vida Verde Health will be sent an invoice via email to be paid within 24 hours to secure the spot. If payment is not received within 24 hours, the appointment time will not be secured, and a rebooking will be required.

Review Consultation Wellness Packages

We understand that nothing is worse than purchasing something you can't use. As a result, we offer a 100% satisfaction guarantee if you change your mind and decide this purchase is not right for you within 14 days of purchase if no sessions have been used. All Wellness Packages are valid for 12 months. Any consultations that are not used within the 12-month period will be forfeited, and a consultation will need to be repurchased at the full price if desired.

Ebooks & Courses

Due to the nature of digital products, there are strictly no refunds for a change of mind. We encourage you to consider carefully whether a purchase with us is right for you before making your payments.

Dispensary Products

We do not offer a refund for a change of mind. We encourage you to consider carefully whether a purchase with us is right for you before making your payments.

Order Fulfillment Policy

If any product becomes out of stock after you submit your order, you will be notified via email as soon as possible. You will be offered the option of a refund or waitlisted for the producat restock.

Dispute Resolution & Jurisdiction

Negotiation

If you have any concerns, issues, or complaints arising from your use of this website, our products or services, or these terms and conditions, we agree to communicate with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at klfreeeman@gmail.com and expect a response within 2 business days.

Mediation

If the dispute cannot be resolved through negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if we are not both geographically located within 100 km of each other. The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Victoria or a similar neutral authority. We agree to share all the costs of mediation equally between us. We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation has been exhausted.

Non-Disparagement

If a dispute arises, we all agree that we will not engage in any public discussion about the issues. We will behave politely towards each other, and we will avoid any conduct or communication that might reasonably be expected to unreasonably interfere with any other person's business or personal interests.

Jurisdiction

This agreement is subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

This website, vidaverdehealth.com (the "Website"), is owned and operated by Kate Freeman, trading as Vida Verde Health, 41937372100. If you have any questions or need further information, please contact:

Kate Freeman
Email: klfreeeman@gmail.com