Who We Are

This website, vidaverdehealth.com.au, is owned and operated by Kate Freeman, trading as Vida Verde Health. If you have any questions or need further information, please contact Kate Freeman at klfreeeman@gmail.com.

Vida Verde Health understands that your privacy is important to you, and we are committed to protecting your personal information. This document sets out our Privacy Policy, describing how we collect and manage your personal information when you interact with our website. We take this responsibility very seriously and adhere to applicable privacy laws, including the Australian Privacy Principles as outlined in the Privacy Act 1998 (Cth).

This Policy applies to all personal data collected concerning your use of our website. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this Privacy Policy, you must cease using our Website immediately.

Personal Information

If you engage with us through our website or become our client, we may collect the following types of personal information:

• Your name and email address

• Your address and phone number

• Your feedback on future topics, products, or services through surveys, forms, polls, and questionnaires

• Information that allows us to customize our content to your needs when you sign up for webinars or promotional events

• We may also collect your IP address and information about your browsing history to improve the usability and appeal of our website. More information about this can be found in the section on Cookies below.

Collection and Use

We may collect your personal information through various means, including:

• An opt-in form for our mailing list

• When you complete a contact form or email us

• Client engagement through the purchase of any service or product

• Client referrals

• Automatically, through the use of cookies

We use this information to:

• Respond to your inquiries

• Provide you with relevant news and updates about our services

• Improve our website and the services we provide

We will only collect your personal information:

• With your full awareness and consent, such as when you email us, tick a checkbox, or fill in a form to provide us with information

• If we need it to provide you with information or services that you request

• If we are legally required to collect it

• For necessary administrative processes if you become our client

• If we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt-out

Sensitive Information

We understand that certain personal information is sensitive, and we are committed to keeping this information confidential. We will only collect sensitive information through reasonably secure methods, such as:

• Through our intake form in Simple Clinic when you book an appointment

• In a Zoom consultation or face-to-face consultation

• When you send us information in an email (please note that email may not be sufficiently secure - if the information is extremely sensitive, inquire about alternative ways to share it with us)

The reason we collect this information is:

• To provide you with the services you have requested from us

• To ensure that we are providing you with the most appropriate services

Sensitive information may include details like your birth date, medical history, financial data, and information about your lifestyle and relationships. We are committed to securely storing and handling your sensitive information.

Disclosure of Information

We may disclose your information for the following reasons:

• To provide you with the services you have requested

• To send you products that you have purchased

• When using support services, such as virtual assistants (VA)

In doing so, we may share relevant information on a strictly need-to-know basis with:

• Our virtual assistant (VA)

• Australia Post or courier companies

• Accounting, financial, or legal advisors

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act.

We use all reasonable means to protect the confidentiality of your information while it is in our possession or control. We will not knowingly share any of your information with any third party other than service providers who assist us in providing information and/or services to you. We only share information with service providers who comply with our privacy standards or who have protective policies of their own.

Security

We take reasonable physical, technical, and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, unauthorized access, modification, and disclosure. Our security measures include:

• Storing files securely

• Ensuring that only Kate Freeman has access to sensitive information

• Releasing information to service providers on a need-to-know basis

• Conducting regular security audits

Additionally, your information may be stored with third-party providers, and they have their own security policies. Please review their policies if you have concerns about data security:

• Power Diary - https://www.powerdiary.com/au/privacy-policy/

• JotForm - https://www.jotform.com/privacy/

• Google ads - https://support.google.com/adspolicy/answer/54817?hl=en

• Google Workspace - https://workspace.google.com/intl/en_au/security/

• Squarespace - https://www.squarespace.com/privacy

• Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

Cookies and Analytics

Our website may use cookies, which are small text files commonly used by websites to improve user experiences, collect statistics, and provide access to secure areas. You can configure your browser settings not to accept cookies, but this may affect the functionality of our website.

Our website uses the following cookies:

• Analytical cookies from Squarespace to track how our website is used

• Necessary cookies to prevent cross-site request forgery

We use Google Analytics to collect information about your use of our website to improve its functionality. You can find more information about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser to opt out and prevent your data from being used by them. You can access that add-on here: https://tools.google.com/dlpage/gaoptout.

Access to Information

You can contact us to access, correct, update or remove your personal information at any time. We will make your information available to you within 30 days unless there is a valid reason for not doing so under the Privacy Act. If a confidentiality obligation or other restriction permits us to refuse access, we will explain the reasons.

Complaints

If you have a complaint or wish to request a change to your personal information, please contact us by sending an email outlining your concerns to klfreeeman@gmail.com.

If you are not satisfied with our response, you may seek a review from:

• The Office of the Australian Information Commissioner: http://www.oaic.gov.au/privacy/privacy-complaints.

• The health ombudsman in your state or territory

Notification of Change

If we decide to change our Privacy Policy, we will post a revised policy on our website with the date of the latest version. Please revisit this page periodically to stay informed about changes to this Policy. Your continued use of this site indicates that you have read, understood, and agreed to the current version of the policy.

Notification of Breach

If we suspect a serious data breach that may result in harm or loss to you, we will assess the situation and take appropriate remedial action. If you are at risk, we will notify the Office of the Information Commissioner and notify you directly or, if not possible, publicly announce the breach on our website.

Vida Verde Health is committed to safeguarding your privacy, and we value your trust. If you have any questions or concerns regarding this Privacy Policy, please don't hesitate to contact us at klfreeeman@gmail.com.

This Privacy Policy was last updated in October 2023.